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Returns and exchanges

What is your Return Policy?

It Beach is committed to your ultimate satisfaction. However, we understand that online shopping can be quite a daunting experience. If you are unhappy with your order or have a change of heart, you can return or exchange any full priced item provided that:

  • The item has not been worn
  • The item is returned in its original packaging with tags attached
  • The return and exchange form is included in the return package.
  • The return or exchange is actioned within 30 days of the date of purchase.

The shipping cost incurred for returning your purchase for an exchange or refund is not covered or reimbursed by us.

For returns and exchanges, please contact It Beach costumer care team at returns@itbeach.com.au and we will provide you with a Returns Authorisation (RA) number and all the details you need, including a return and exchange form.

Returns

You will receive your refund through your original method of payment. This will take between 2-5 business days from the day your item arrives at our warehouse. 

Exchanges

Eligible items may be exchanged for a similar or higher priced product available at our website only. If the replacement item you choose is of greater value than original purchase you must pay the price difference.

Unfortunately, we cannot guarantee that the item you have in mind will still be available in our warehouse for exchange. If this happens, It Beach will refund you the full amount of the item or issue a credit voucher at the same amount to be redeemed in future purchases.

What if my product is faulty?

Whilst we hope this never happens, if you believe a product you received is faulty, or have a manufacturing fault occur, please contact us immediately at orders@itbeach.com.au so we can personally assist you and sort out your problem as quickly as possible. 

If your item is found to be faulty, we will send you a replacement item free of charge. In case we do not have the exact same product in stock we will issue you a credit voucher at the same amount to be redeemed in future purchases.

Order cancellations

If notified before goods have been dispatched, we can accommodate order cancellations. If items have been shipped, we reserve the right to refuse order cancellation.